Terms and Conditions

Introduction

1. These Terms and Conditions (“Terms”) explain how you may use the Proptino website, tools and services. By visiting our website, creating an account, submitting a property or using any of our services, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use our website or services.

1. Who we are
2. This website is operated by Proptino Global Limited, a company registered in England and Wales.
3. Registered office: 124 City Road, London, EC1V 2NX, United Kingdom.

In these Terms, “Proptino”, “we”, “us” and “our” refer to Proptino Global Limited. “You” and “your” mean any visitor, user, customer or account holder using our website or services.

1. What we do
2. Proptino provides an online property platform where users can:

• Advertise properties for sale or rent in the UK and overseas.
• Search for properties listed by owners, landlords, estate agents and other third parties.
• Access services such as free property advertising, instant online valuations, tenant referencing, conveyancing introductions, rent insurance and property management software

We are a property advertising and technology platform. Unless clearly stated otherwise, we are not the buyer, seller, landlord, tenant or estate agent in any transaction.

Using our website

Eligibility

To use our services, you must:

• Be at least 18 years old
• Be legally capable of entering into a binding contract
• Use the website for lawful purposes only

Your account

If you create an account, you must:

• Provide accurate and up-to-date information
• Keep your login details secure and confidential
• Tell us immediately if you suspect any unauthorised use of your account

You are responsible for all activity that occurs under your account.

Website availability

We aim to keep the website available and running smoothly, but we do not guarantee uninterrupted access. We may suspend, withdraw or change any part of the website without notice for maintenance, upgrades or other reasons.

Our role in property listings

Marketplace only

Property listings on Proptino are created and managed by third parties such as owners, landlords and estate agents. We do not:

• Own or inspect the properties being listed
• Guarantee that a listing is accurate, complete or up-to-date
• Enter into tenancy, sales or management agreements on your behalf

Any negotiations or contracts for buying, selling, or renting a property are strictly between you and the relevant third party.

Your own checks

You must carry out your own checks and due diligence before making any decision to buy, sell, let or rent a property. That may include viewing the property, checking legal documents, seeking professional advice and verifying the identity of the person you are dealing with.

We are not responsible for any loss, cost or damage arising from your dealings with third parties.

Descriptions, pricing and payment

Service descriptions

We take care to describe our services clearly and accurately on the website. However, small differences or changes may occur.

Fees and pricing

• All fees are shown in Pounds Sterling (GBP) and may include VAT where applicable
• We may change our prices, offers and packages from time to time
• The price you pay will be the price displayed at the time you place your order, unless there is an obvious error

If we discover a pricing error, we may cancel your order or contact you to confirm whether you wish to continue at the correct price.

Payments

• Payment methods are shown on the website at checkout
• Unless we agree otherwise, payment is required in full before we provide a paid service
• If payment fails or is reversed, we may suspend or cancel the related service

Any payment partners (for example, card processors or PayPal) have their own terms and policies, which you should review separately.

Subscription plans and renewals

Some services are provided on a subscription basis (for example, property management software or advertising packages):

• By subscribing, you agree to pay the recurring fees shown at the time of purchase.
• Your subscription may renew automatically at the end of each billing period unless you cancel in line with our cancellation process.
• We may update subscription fees in the future; where we do, we will normally give you reasonable notice by email or via the website.
• If we are unable to process a recurring payment, we may suspend or terminate access to the subscription service.

You can cancel a subscription by contacting us within the timeframe stated in your plan details or on the website.

Cancellations and refunds

Digital and online services

Many of our services begin shortly after you place an order (for example, activating listings or starting tenant referencing). Once a service has started or been fully delivered, you may lose your right to cancel and may not be entitled to a refund, except where required by law or where our specific product terms state otherwise.

How to cancel

If you wish to cancel a subscription or service, please get in touch with us using the details in the “Contact us” section, including your name, email address, order details and reason for cancellation.

Refunds

Where a refund is approved:

• It will usually be made to the original payment method
• Processing times can vary depending on your payment provider

We may refuse or reduce a refund where a service has already been used or delivered in full.

Tenant referencing, conveyancing and partner services

Tenant referencing

If you use our tenant referencing services, you confirm that all information you provide is true, complete and accurate. You consent to:

• Your information is being shared with third-party referencing partners
• Credit and background checks are being carried out where required
• Previous employers, landlords or agents are being contacted to verify your details

We do not guarantee that you will be accepted as a tenant or guarantor. Decisions made by landlords, agents or referencing companies are outside our control.

Conveyancing and other partners

We may introduce you to third-party conveyancers, insurers, referencing agencies or other service providers. These partners operate under their own terms and conditions. You should read and agree to those terms before proceeding.

We are not responsible for the actions, advice, fees or performance of any third-party partner.

Acceptable use

You agree that you will not:

• Post content that is unlawful, misleading, offensive, discriminatory or deceptive
• Upload inaccurate or misleading property information
• Use the website to send spam or unauthorised marketing
• Attempt to interfere with or disrupt the website, servers or security
• Copy, scrape or harvest data from the website without our permission

We may remove any content or suspend your account if we believe that you have breached these rules.

Intellectual property

All content on the Proptino website – including text, graphics, logos, icons, images, software and design – is owned by or licensed to Proptino Global Limited and is protected by copyright, trademark and other intellectual property laws.

You may:

• View and use the website for your personal or internal business use
• Print or download reasonable extracts for your own reference

You must not:

• Copy, reproduce, modify or distribute website content for commercial purposes without our written consent
• Remove or alter any copyright, trademark or other legal notices

Data protection and privacy

We take your privacy seriously and process personal data in line with applicable data protection laws. To understand what information we collect, how we use it and your rights, please read our dedicated privacy policy.

By using our website or services, you acknowledge that you have read and understood our privacy policy.

Third-party websites and links

Our website may include links to other websites, tools or services operated by third parties. These are provided for your convenience only. We do not control and are not responsible for:

• The content, accuracy or availability of third-party websites
• Any products or services you purchase from third parties

Your use of third-party websites is at your own risk and subject to their terms and policies.

Limitation of liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence or for fraud.

Subject to that:

• We do not accept responsibility for any loss or damage arising from your dealings with third-party buyers, sellers, landlords, tenants, agents or partners.
• We are not liable for loss of profit, business, revenue, opportunity, goodwill or any indirect or consequential loss.
• Our total liability to you for any claim relating to your use of the website or services will not exceed the total amount you have paid to us for the relevant service in the 12 months before the claim arose.

You are responsible for ensuring that any services you purchase from us or from third parties are suitable for your needs.

Changes to our website and these Terms

We may update or change the website, our services or these Terms from time to time. Where changes are significant, we will usually notify you by email or by updating the “Last updated” date at the top of this page.

Continuing to use the website or services after changes take effect means you accept the updated Terms.

Suspension and termination

We may suspend or terminate your access to the website or your account if:

• You breach these Terms or any other applicable policies
• We are required to do so by law or a regulatory authority
• We withdraw the website or any service

If your account is terminated, your right to use the website and services will end immediately. Any obligations that by their nature should continue after termination (for example, payment obligations and limitations of liability) will remain in force.

Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over any disputes arising from or related to your use of the website and services, except where applicable consumer laws give you the right to bring a claim in your local jurisdiction.

Contact us

If you have any questions about these Terms or our services, please get in touch with us:

• Email: info@proptino.com
• Address: Proptino Global Limited, 124 City Road, London, EC1V 2NX, United Kingdom
• Telephone: [Insert phone number you wish to display]

We recommend that you print or save a copy of these Terms for your records.