Privacy Policy
This Privacy Policy explains how Proptino Global Limited (“Proptino”, “we”, “us”, or “our”) collects, uses, shares and protects your personal information when you use our website and services. Our main website is www.proptino.co.uk, where we help people advertise, find, rent and sell properties and connect with estate agents and other property professionals.
By visiting our website, creating an account, submitting a form, placing an order or using any of our services, you agree to this Privacy Policy. If you do not agree with any part of this notice, please do not use our website or services.
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last updated” date above. We encourage you to review this page regularly so you always know how your data is being used.
Who we are and how to contact us
This website is owned and operated by:
Proptino Global Limited
A company registered in England and Wales
Registered office: 124 City Road, London, EC1V 2NX, United Kingdom
Email: info@proptino.com
Proptino Global Limited is the “data controller”, which means we decide how and why your personal information is used, in line with data protection laws in the United Kingdom.
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at the email address above.
What information do we collect?
The type of information we collect depends on how you use our website and services.
Information you give us directly
When you interact with us, you may provide:
- Contact and account details
- Your name, email address, phone number, postal address, and login details.
- Property and service details
- Information about properties you advertise or enquire about, including descriptions, photos, pricing and location.
- Order and payment details
- Information related to services you buy from us, such as billing details and partial payment information (most card data is handled securely by our payment partners, such as PayPal or Stripe).
- Communications and feedback
- Messages, enquiries, support requests, reviews, survey responses and other information you choose to share when you contact us.
Information we collect automatically
When you visit our website, we may automatically collect:
- IP address and approximate location
- Device and browser type
- Pages visited, time spent on pages, and links clicked
- Dates and times of access and other log data
We use this information to keep our website secure, understand how people use our services and improve performance and user experience.
Information from other sources
We may receive information about you from:
- Payment providers who process transactions on our behalf
- Third-party referencing or verification services (for example, for tenant referencing)
- Advertising and analytics partners who help us understand how our marketing performs
We only receive and use this information where it is lawful to do so.
How we use your information
We use your personal data for the following purposes:
- To provide our services
- To create and manage your account, publish property listings, process orders, handle tenant referencing and provide other services you request.
- To manage enquiries and communication
- To respond to your questions, support requests and complaints, send service messages (such as confirmations, updates or alerts) and keep you informed about changes to our services and policies.
- To personalise your experience
- To show you relevant properties, offers and content based on your activity and preferences where lawful.
- To process payments and orders.
- To take payments, handle renewals and manage refunds where applicable, often via secure payment partners.
- To improve and protect our website
- To test features, analyse usage, fix bugs, enhance security and protect our systems and users against fraud or misuse.
- To send marketing communications
- With your consent, where required, we may send you newsletters, promotions and updates about properties, services and offers that may interest you. You can opt out of marketing at any time by following the unsubscribe link or contacting us.
- To meet legal and regulatory obligations
- To comply with laws, regulations, tax requirements, anti-fraud and anti–money laundering rules, and to respond to lawful requests from authorities.
We only keep your personal information for as long as it is needed for these purposes or as required by law.
Our legal basis for using your data
We only use your personal data where we have a lawful basis under data protection laws. These bases include:
- Contract
- When we need to use your information to provide the services you have requested, such as managing your account, processing orders or publishing your property listings.
- Consent
- When you have clearly agreed to us using your data for a specific purpose, such as receiving marketing emails, you can withdraw your consent at any time.
- Legitimate interests
- When we use your data in ways that are necessary for our reasonable business interests (such as improving our website, preventing fraud or tailoring content), and your rights and freedoms are not overridden.
- Legal obligation
- When we must use your information to comply with the law or respond to legal requests.
For more details about how our website and services operate, please also read our terms and conditions.
Cookies and similar technologies
We use cookies and similar technologies to help our website work properly and to improve your experience. Cookies are small text files stored on your device when you visit a website.
We use cookies to:
- Remember your preferences and keep you logged in
- Help secure your account and our website
- Understand how visitors use our pages so we can improve layout and content
- Support certain marketing and analytics activities
Most web browsers allow you to control cookies through the settings, including blocking or deleting them. If you turn some off or all cookies, parts of our website may not function as expected.
Sharing your information
We do not sell your personal data to third parties. However, we may share your information in the following situations:
- Service providers and partners
- With third parties who help us run our business, such as website hosting, IT support, analytics providers, email and marketing platforms, payment processors, tenant referencing services and customer support tools.
- Other users
- When you make an enquiry or use our services in relation to a property, we may share the relevant details with landlords, tenants, estate agents or other users who need the information to respond or complete a transaction.
- Group companies and business transfers
- With other companies in our group (if applicable) or in the context of a business sale, merger or restructuring, where your data may transfer to the new owner or partner.
- Legal and regulatory reasons
- Where we are required to do so by law, to enforce our agreements, to protect our rights or the rights of others, or to assist in the prevention or detection of crime, fraud or abuse.
Any third party that processes your data on our behalf is required to keep it secure and only use it according to our instructions and the law.
International transfers
Our website is available to users in many locations, and some of our service providers or servers may be based outside the United Kingdom. That means your personal information may be transferred and processed in other countries.
Where we transfer your data outside the UK or European Economic Area, we take steps to ensure it is protected with appropriate safeguards, such as standard contractual clauses or other mechanisms recognised by data protection law.
Data security
We use a combination of technical and organisational measures to protect your information against unauthorised access, loss, misuse or disclosure. These measures may include encryption, access controls, secure servers and regular monitoring.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we do our best to protect your personal data, we cannot guarantee absolute security, and you share information with us at your own risk.
You can help keep your data safe by:
- Keeping your account password confidential
- Logging out of your account when using a shared or public device
- Letting us know immediately if you suspect unauthorised access to your account
How long do we keep your information?
We keep your personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including:
- For as long as you have an active account with us
- For the period needed to provide services or support
- For as long as required by law or to resolve disputes
When we no longer need your information, we will either delete it securely or anonymise it so it can no longer be linked back to you.
Your rights
Depending on where you live and subject to certain conditions, you may have the following rights over your personal data:
- Right of access
- To ask for a copy of the personal information we hold about you.
- Right to correction
- To ask us to correct inaccurate or incomplete information.
- Right to deletion
- To ask us to delete your data where we no longer need it, or where you withdraw your consent, and there is no other legal basis for processing.
- Right to restrict processing.
- To ask us to limit how we use your information in certain circumstances.
- Right to object
- To object to our use of your data where we rely on legitimate interests or for direct marketing.
- Right to data portability
- In some cases, to receive your data is obtained in a structured, commonly used and machine-readable format and transferred to another organisation.
To exercise any of these rights, please get in touch with us at info@proptino.com. We may need to verify your identity before responding.
You also have the right to complain to your local data protection authority if you are unhappy with how we use your data. In the UK, this is the Information Commissioner’s Office (ICO).
- Newsletters and marketing
We may send you newsletters and promotional emails about properties, services, offers and updates from Proptino. You will only receive marketing where it is lawful, and you can opt out at any time by:
- Clicking the “unsubscribe” link in any marketing email, or
- Contact us at info@proptino.com and ask to be removed from our mailing list.
Even if you opt out of marketing, we may still send you important service emails, such as information about your account, orders or legal notices.
Age restrictions
Our website and services are intended for people aged 18 or over and for business users. If we discover that someone under 18 is using our services without proper consent, we may close the account and delete or limit the use of their information.
If you believe a child has provided us with personal data without appropriate consent, please get in touch with us.
Third-party websites and links
Our website may contain links to other websites, including property listings, agents, partners and advertisers. These websites have their own privacy policies, and we are not responsible for their content, security or privacy practices.
We recommend that you read the privacy policy of every website you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the law, our services or how we handle personal data. Any changes will be posted on this page with an updated “Last updated” date.
By continuing to use our website and services after changes are posted, you accept the updated Privacy Policy.
How to contact us
If you have any questions, comments or requests about this Privacy Policy or how we use your information, please contact:
Proptino Global Limited
124 City Road, London, EC1V 2NX, United Kingdom
Email: info@proptino.com
We welcome your questions and will do our best to respond promptly.